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Torrington Ford always puts customers first!
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I like Bob
I recently purchased a new vehicle from this dealership. Russell Haas handled the sale, and I found him to be extremely responsive, helpful, and exhibited professionalism throughout. -- SJ
Russell was great to work with! His quick response time and great communication made an easy decision to want to work Torrington Ford to get me into my F-150 in a difficult vehicle market right now.
Russ Haas was an excellent sales person to deal with. Low pressure and handled our needs well. Because of the current lack of inventory, we were looking at both used and new cars on line and saw that Torrington Ford had a few that we were interested in. He quickly called up the cars that we were interested in and we were able to review and drive the ones we chose. I have been dealing with Torrington Ford service department for a few years since to Ford Dealership that I purchased my 2015 F150 had changed ownership and the new owners were not providing the agreed upon service level that I was getting . For the past few years I have been very please at the level of service I have been getting from Torrington Ford Service.
Russ Haas from Torrington Ford was really helpful throughout my decisions and the whole buying process. They work with you and assist with any problems that may arise. I would definitely come back to buy another vehicle when I need one. I recomend all to give them a visit.
It was a pleasure working with Russ! He made the process simple, answered all my questions and provided a no pressure environment. Hoping for a long relationship with Torrington Ford and their team.
Walked in.last night, came today and got my car 24 hours later!! Thanks to Russ and Bobby and the whole team at TORRINGTON FORD, you come and see them, and they will treat you like family!!
We recently purchased a Ford F150 at Torrington Ford; this was the best truck / car buying experience we have ever encountered. We went to the dealership with the intention of purchasing a pre-owned 2019 F-150 which was in excellent condition at a great price. However, after Bobby Rathbun the Sales Manager took our 2008 F250 diesel for a drive and inspection, he returned with a fair price for our truck. Since we ended up getting more for our trade-in than we thought we would get, we decided to look at a 2021 F-150. The Salesman, Rich Perry, was very knowledgeable and accommodating throughout the process, showing us both the pre-owned and the 2021 trucks. He explained the difference between each vehicle we were looking at to ensure we were getting exactly what we had wanted. In addition, Rich took the time to search their inventory regarding the specific engine type and options most important to us. The easiest part was the financing. The Finance Manager, Jesus Roche, explained our options, including extending the warranty without pressure to upsell. The Owner, Jim Utecht, and son Dave Utecht check-in throughout the process to make sure we were happy with the options presented to us. We are looking forward to purchasing our next car at Torrington Ford.
Purchased a Ranger with the help of Russ in sales. The truck has been perfect so far. Great easy experience, and if definitely return.
Russ did an amazing job with the purchase of my Ford Bronco Sport. Was able to get my used car and new car sold in the same day. Was an extremely seamless process!
I called to make an appointment to have my truck serviced before a trip I am taking. Jennifer was so friendly and accommodating to get me an appointment for me. When I arrived on my date and time Tom was there and helped with all the information I needed. When it was done he called, let me know everything I asked about and that my truck was ready. Price was reasonable and truck was ready when I got there. Thanks so much for friendly, fast and excellent service!
Another fantastic experience with the service department, from the moment you arrive they know you and your vehicle. The work is done in a timely fashion and is perfect. I had a small issue with the automatic wipers, I described the issue and the tech resolved it and then demonstrated the repair and was able to show the issue and the repair. Cannot say enough about the service team they are awesome!!!
I had some service work done on my Mustang and I was so pleased with the service dept at Torrington Ford. Jennifer was so pleasant and helpful in setting up the appointment and taking care of all the details and Tommy the service tech did a great job repairing my car. It is running beautifully now and it was treated with such care. Thank you to this amazing group!
Had my car serviced today at Torrington Ford. Jennifer in service was very efficient and helpful and the service tech Tommy did a a great job with my repair. My car is running great now and it was a wonderful experience dealing with all there.
First Time Buyer At This Facility , 125 Miles From Home, Awesome Experience , No Pressure , Very Helpful , Informative ,And Honest , Allowed Exactly What I Wanted For My Trade, Russ Haas Salesmen Is Great Guy, Everyone Here Is Very Freindly, Best Truck Purchase I Have Had In The Last 20 Years i Would Highly Recommend This Dealership For Any One Who Doesn;t Want To Play The Car Buying Game That Other Dealers Play , Modern Clean And Easy Atmosphere ,, Thank You Guys So Much ,,,, Very Satisfied
Smooth transaction with Russ at Torrington Ford. Would highly recommend. Absolutely no pressure and easy to deal with. Left same day with a brand new vehicle. Thank you so much!
I recently purchased a new truck from Torrington ford, and decided to take one of my other vehicles in for a major service in the past few months. I've had bad experiences at other car dealerships in my lifetime, but this was one of the best. They're not pushy, they don't try to rip you off, and the staff is very personable and friendly. I've heard horror stories about the previous owners of this dealership-but it seems to have taken a 180 since the new owners have taken over, and I'll definitely be back. Excellent service experience in both the sales and service departments.
Have been a customer for many years and through several cars. Have always been pleased with how we were treated and the lengths the staff would go to in order to get us serviced and back on the road. Many dealings with Tom and also Jen when she worked there. Always went above and beyond to assist us. I am now relocating out of state after the passing of my husband and will gauge any other dealership I do business with against my experiences at Torrington Ford. As a former car salesman, I know that the chances a customer will return to buy a new vehicle (or used) when needed are impacted greatly by how they are treated not only in the sales department, but most definitely in the service department. I do believe, however, that the decision to stop loaners for service customers was a mistake. That decision was paramount in my buying a vehicle from a different dealership (not a Ford/Lincoln dealership) following a repair on my Lincoln MKX. As we only have 1 vehicle and are older, I must have a way to get around when my car is being serviced for longer than an hour or 2 .
As always, the service department is top notch.I’ve been buying my Fords there for over 30 years and will continue to! Great personal service, never had a bad experience. Paul Drozdenko
They are great!
Fast, friendly and professional service team. Thanks for taking care of my Transit!
Tom in service is very helpful and knowledgeable. I purchased my car from them and only have it serviced by them. You too will have a great experience!
Great place for the best service see Matt reney
Excellent service department!
Just bought a new F150 from Torrington Ford. Great staff, very friendly, fantastic owners. Russ and Dave worked with me on the truck and Russ spent tons of time with me to explain how everything worked. He even set up the Ford Pass app on my phone for me. The truck is amazing , very happy. Thanks guys!
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Welcome to Torrington Ford
Over the years, our neighboring Torrington Toyota dealership has won the President's Award and Best in Town Awards, along with having the highest customer satisfaction in the nation. It's the same level of service you can expect here at Torrington Ford. Having been in business for 29 years, we know what it takes to make a customer happy, and we do this for everyone who walks into our dealership.r
A Proficient and Effective Car-Buying Process
At Torrington Ford, we believe in a car-buying process that benefits you. When you buy with us, you'll work with a sales team you can trust has your best interests at heart, a management team who wants to get you approved quickly, and a service team who will have your car ready to drive off our lot. It's our no-hassle approach that helps get you in and out in under an hour so you can enjoy both your vehicle and the rest of your day as soon as possible.
At our dealership, you won't experience back and forth pricing, long wait times, or endless negotiations. We take care of all pricing, paperwork, and registration right here in the dealership. Our process is stress-free and straightforward, the way car buying should be.
New and Used Vehicles to Serve Your Needs
We may be a small, family-owned-and-operated car dealership, but we have plenty of newand used vehicles, and we're confident you'll find the one you've been looking for, right here at Torrington Ford. Choose from all of the popular Ford models, including the Ford F-series trucks, Escapes, Edges, Mustangs, and Rangers.
Sometimes, you know you want a new car but aren't sure what features are the most important to you. Our sales professionals will walk you through the process, ask important questions, and take the time you need to decide. If you know exactly what you want but can't find it on our lot, our team will get it. With access to thousands of vehicles, we may even be able to get your dream car to our dealership with next day delivery.
High Customer Satisfaction
We make sure that our sales staff welcome you like family, are professional throughout the entire process, and have expert knowledge about the cars on our lot so you can feel confident that your vehicle selection matches your preferences. Our pricing model is very competitive, and we'll work with you to find a selection that fits your budget or work out a deal to get you into the car of your dreams.
Master Service Technicians
At Torrington Ford, we certify all of our mechanics with their ASEs and Ford certifications, and we have multiple Master Ford Technicians. Our service staff will make sure that your car, truck, or SUV is well taken care of with long-lasting parts so you can enjoy your vehicle for many years to come.
At Torrington Ford, your satisfaction is our priority. We welcome you to visit us and come see the difference for yourself.